The Muslim Family Foundation

Privacy Policy

Last updated: 24/01/2023

This Privacy Policy describes how The Muslim Family Foundation (the “Site” or “we”) collects, uses, and discloses your personal information when you visit, register for a workshop, book counselling, donate, or otherwise interact with us through our website.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@themff.co.uk.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your registrations, bookings or donations. We may also collect additional information if you contact us for support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”.

Device information

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
  • Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our hosting and analytics providers.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what pages you view, search terms, and how you interact with the Site.

Registration, booking and donation information

  • Purpose of collection: to provide products or services to you, to process payments, communicate with you, screen for potential risk or fraud, and — when in line with the preferences you have shared with us — provide you with information about our work.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our payment and email service providers.
  • Personal Information collected: name, billing address, payment information, email address and phone number.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our agreements with you. For example:

  • We use third-party providers to host our website, send our emails, and process payments. We only share what is necessary for them to perform that function.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how visitors use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We may share information about your use of the Site, your registrations or donations, and your interaction with our communications with our advertising partners. We do this directly and, in some cases, through cookies or similar technologies (which you may consent to depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page at networkadvertising.org. You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at optout.aboutads.info.

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering workshops, courses, counselling and resources; processing payments and donations; and keeping you up to date on new programmes and events.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”) and the UK GDPR, if you are a resident of the UK or European Economic Area, we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you register, book or donate through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the UK or EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Your Rights

UK GDPR / GDPR

If you are a resident of the UK or EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at support@themff.co.uk.

Your Personal Information may be processed in the UK and, where service providers are involved, may be transferred outside of the UK / European Economic Area for storage and further processing. We rely on appropriate safeguards (such as standard contractual clauses) to ensure your data continues to be protected to UK / EU standards.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences. They also provide information on how people use the website.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies, you can refer to your browser’s help file or visit allaboutcookies.org.

Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail at support@themff.co.uk.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. In the UK, this is the Information Commissioner’s Office: https://ico.org.uk/make-a-complaint/.